Offboarding: How to end your customer’s journey meaningfully
In today's world, businesses focus on glamorous onboardings but neglect proper endings. The concept of "endineering" explains why offboarding should be equally engaging.
Read more
5 principles of service design for easier service creation
Improving existing and creating new services is a natural progress in any company's growth. The process becomes easier when you apply the 5 principles of service design into practice.
Read more
5 princípov servis dizajnu pre ľahšiu tvorbu služieb
Zlepšovanie existujúcich a tvorba nových služieb je prirodzený krok v napredovaní každej spoločnosti. Tento proces je jednoduchší, keď do praxe aplikujete 5 princípov servis dizajnu.
Read more
Minimum Viable Podcast #26: Inovácie v maloobchode
Lukáš Němčík zo Skupiny COOP: "Vďaka click & collect vytvárame dedinské hypermarkety."
Read more
Minimum Viable Podcast #26: Innovations in retail
Lukáš Němčík from COOP Group: "Thanks to click & collect, we create village hypermarkets."
Read more